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Auto-Attendant / IVR for Hosted PBX

Auto-Attendants or Interactive Voice Recordings (IVR) allow callers to choose their destinations based on options presented to them through voice recordings. This is an efficient way to direct calls to their destination and it relieves a human from having to answer each and every call and manually direct the call to a destination. The recording that is played to the caller presents options, each of which directs the user to press a digit on their phone.

This is a free feature of Monmouth Telecom's Hosted PBX Service. Monmouth Telecom's Auto-Attendant Feature is flexible in the following ways:

  • Unlimited Menus

    We do not charge any additional cost for extra Auto-Attendant Menus. For example if you wanted to have every one of your telephone numbers go to a distinct Auto-Attendant Menu that would be allowed at no additional charge.

  • Unlimited Depth

    There is no limit to the number of "sub-menus" you are allowed to create. This allows you to customize your Auto-Attendant Menu to best suit your customers' needs.

  • Unlimited Recordings

    You can make additional recordings in a number of ways. You can record them using any phone attached to your Hosted PBX. You can use the microphone on your computer and then upload them into the web interface. You can also have your menu recordings prepared by professionals and then upload them into the web interface.

  • Customizable Destinations

    When a caller dials an option they will be sent to a destination. This destination is very flexible and could be a Call Queue, a Hunt List, or any number of customizable phone system functions.

Monmouth Telecom

Founded as an Internet Service Provider in NJ in 1995, Monmouth Telecom has grown to offer a complete set of innovative and economical Business VoIP Phone Services and Business Internet Services.  We were NJ's first Internet Service Provider turned Telephone Company in 2000 and in 2006 we began providing businesses with increased functionality using VoIP. Learn more about Who We Are and how Hosted PBX / Virtual PBX is changing the face of business telephone service.

Contact Us

Receive a Free Consultation
877-MONMOUTH
877-666-6688
sales@monmouth.com

Customer Service
732-704-1000
customercare@monmouth.com

Technical Support
732-704-1400
noc@monmouth.com

Full Contact Information

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Locations

Headquarters

10 Drs James Parker Blvd
Suite 110
Red Bank, NJ 07701

Key Data/Switching Facilities

12 N 7th Street
Camden, NJ 08102

165 Halsey Street
Newark, NJ 07102

423 Washington Av
Pleasantville, NJ 08232

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