Voice over Internet Protocol (VoIP) is driving a revolution in Business Phone Service features and economics. We hope this information can help you harness these productivity gains and savings in your business. Here are quick links to the topics that will be covered:
Most businesses have either T1 Service or Fiber Internet Service. This is a monthly recurring cost which grows with the size of the business. In a conventional business without Business VoIP Phone Service, two distinct sets of WAN connections are maintained. One set of WAN connections for voice connections (PRI, POTS lines, or something similar) and one set of WAN connections for your internet service.
With Business VoIP Phone Service, this is reduced to internet connections only. This internet connection is more efficiently used because when you are not on the phone, the entire internet connection is available for data activities like browsing and file transfers. This can represent a significant decrease in your monthly communications costs.
Before VoIP we had a separate network for phones and a separate network for pc's and servers. This meant twice the wiring and associated maintenance. With Business VoIP Phone Service you have one LAN to maintain and provision.
A Business VoIP Phone includes a 2-port switch. This means that you do not need to purchase any extra switches to support Business VoIP. This also means you do not require any additional wiring for Business VoIP. You maintain one network, which supports the data needs of your pc's and servers, and it also supports the Business VoIP Phones.
Modern Business VoIP Phone Service includes many features which streamline business operations. These include Call Queues, Parking Lots, Call Recording and many more. Additionally, a modern business uses a variety of software applications to perform its business processes. Modern Business VoIP Phone Service provides integrations with these software processes. These features are generally referred to as Computer Telephony (CTI) integration or CRM Integration and include features like incoming screenpops and click to call.
Business VoIP Phone Service makes communication with employees at different locations completely seamless. Co-workers on the road or at home offices appear as extensions on the corporate phone system. Dialing a co-worker across the office, across the state, or across the globe is all equally easy. Communication with these extensions is no different than if they were in the office. This provides great conveniences to both customers as well as co-workers.
* Note: In some situations your Internet Service Provider, your VoIP Service Provider, and your VoIP Software Vendor are all different companies. Troubleshooting in this environment requires great coordination efforts and often leads to difficulties, finger pointing, and delayed resolutions. This scenario is very unfortunately very common. The ideal situation is when your ISP, your VoIP Service Provider, and your Software Vendor is one company. In this scenario, regardless of the nature of your feature request or your trouble, there will be one accountable party who has the power to resolve your issue.
This is a blanket statement that is not strictly true. There are certainly situations where your long distance bill can be reduced by adopting Business VoIP Phone Service. Take for example, the scenario where you have a corporate headquarters and an employee home office location. With traditional telephone service you are charged long distance for calls between that location and your corporate office. By placing a VoIP Phone at the home office location, you can eliminate per minute charges for communication between your corporate locations and that home office. This is a legitimate example where long distance charges are eliminated by Business VoIP Phone Service.
There are also situations where there is no way around paying the long distance charge. Take for example a client, whom you must call every month. It is not practical to provide every client with a VoIP Phone and add them to your Business VoIP Phone System. As a result you must continue calling this client over the traditional telephone network and continue incurring long distance charges.
Residential VoIP experiences give VoIP a bad reputation. See above where we discussed the difference between properly planned Business VoIP Phone Service and Residential VoIP Phone Service.
Many VoIP Providers send you phones in the mail and provide support from out of state headquarters, sometimes even out of the country. This is not always the case. Monmouth Telecom provides Business VoIP Phone service to NJ Businesses. We install, maintain, and provide 24x7 dispatch support of all Business VoIP Phone service.
Monmouth Telecom brings VoIP Phone Service to your business in two different ways.