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8 Most Popular Phone System Soft Keys

Ken Leland III's picture
published by Ken Leland III on Thu, 06/13/2013 - 12:29

Soft Keys provide a mechanism for users to prioritize the phone system features that they use most frequently. By placing the feature on the front screen of the phone, it is always conveniently located at your fingertips, available for use at the touch of one button. This streamlining allows you to handle your clients with less delay, resulting in higher quality customer service. The picture below demonstrates the location of the soft keys on the Cisco 504G.

6 VoIP Security Tips to Protect your Phone System from Organized Crime

Ken Leland III's picture
published by Ken Leland III on Wed, 05/15/2013 - 12:49

US Senator for NY, Charles Schumer, announced in a press release that recent phone hacking attacks on NY Businesses may have links to Al Qaeda. In response, Monmouth Telecom discusses VoIP Security techniques.

How To Track Three of the Most Crucial Metrics in Telephone Customer Service

Ken Leland III's picture
published by Ken Leland III on Thu, 04/04/2013 - 17:07

The first step towards improving your customer service is measuring it. These 3 simple metrics go a long way to tracking down problems with your customer service.

DECT vs WIFI

Ken Leland III's picture
published by Ken Leland III on Wed, 03/13/2013 - 18:36

Learn what to avoid when choosing a wireless technology for business voip. This article explores tradeoffs in an analysis of DECT vs WIFI for carrying voip calls in the office.

5 Disadvantages of PBX that Hurt Your Business

Adiel Corchado's picture
published by Adiel Corchado on Wed, 02/27/2013 - 11:54

Traditional premise-based PBX's have many disadvantages compared to cloud-based phone systems.

Network Planning for Gigabit Ethernet and VoIP

Ken Leland III's picture
published by Ken Leland III on Tue, 01/22/2013 - 16:29

Network Planning becomes even more important when you add VoIP to your Business LAN. This article describes the major network planning considerations for Gigabit Ethernet and VoIP.

Monmouth Telecom

Founded as an Internet Service Provider in NJ in 1995, Monmouth Telecom has grown to offer a complete set of innovative and economical Business VoIP Phone Services and Business Internet Services.  We were NJ's first Internet Service Provider turned Telephone Company in 2000 and in 2006 we began providing businesses with increased functionality using VoIP. Learn more about Who We Are and how Hosted PBX / Virtual PBX is changing the face of business telephone service.

Contact Us

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877-MONMOUTH
877-666-6688
sales@monmouth.com

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732-704-1000
sales-support@monmouth.com

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732-704-1400
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Locations

Headquarters

10 Drs James Parker Blvd
Suite 110
Red Bank, NJ 07701

Key Data/Switching Facilities

12 N 7th Street
Camden, NJ 08102

165 Halsey Street
Newark, NJ 07102

423 Washington Av
Pleasantville, NJ 08232

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