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August 28, 2015

Call Recording Now Available on the Mobile Application!

In today's fast-paced world, more and more important phone conversations are taking place while you're on the go. Cell service, distractions, and other factors can detract from key points of an important conversation. Customer's can now utilize the full functionality of the Call Recording Feature with the Monmouth Telecom Mobile Application so no conversation is ever forgotten or mistaken again! Utilization of the Call Recording Feature can be a game changer for resolving disputes, employee training, and management monitoring. For more information on call recording and our other Hosted PBX Features, Click Here!

In New Jersey, at least one party must know that the call is being recorded.  We recommend that businesses utilizing call recording have their support employees sign an acknowledgement in their employee manual.  Such a business might also consider a message before each call such as "This call is being monitored for quality assurance."