Last
Updated: 04/11/2005
Holiday Hours - Presidents Day - 2/21/2005
Customer Support - Closed
Billing - Closed
Provisioning - Closed
 Disk
Quota Implementation
A system
wide Email Disk Quota check has been added to the email server. Any email sent to an email
account over its 5MB limit will not be accepted until the mailbox is below its limit.
Customers who are paying for additional disk space will have up to their allowed purchase
disk total.
When configuring your email client, please keep this disk
quota implementation in mind if you have "Leave Messages On Server Checked" in
your email client.
If you should have any questions about this change or wish
to increase the size of your email box, please email support@monmouth.com for more
information.
New Trenton Access Numbers
10/15/2004
The current Trenton access number
609-964-9539 is being deactivated . The replacement Trenton access number for
609-964-9539 is 609-341-1300.
For a listing of other new access numbers, please go
here:
www.monmouth.com/newnumbers.html
To change the access number, please follow the instructions at DIAL-UP
Settings . Please check with your local telephone company to make sure it is a local
call and will not incur any charges.
Monmouth Internet is NOT
responsible for any phone charges resulting from using a non-local number. Please check
with your Local Telephone Access Provider to verify that your exchange is local and there
will be no extra charge for this phone call.
Virus/Hoax - **
Please Read ** 8/30/04
Please be advised that a new virus/hoax has
been making its way through out the Internet. If you should receive a message such as the
one below (with or with out attachment) please make sure to delete the message as its not
a valid message and could be a virus.
From: <support@monmouth.com>
To: <xxxxxx@monmouth.com>
Sent: Monday, August 30, 2004 2:57
Subject: Notify about using the e-mail account.
Dear user,
the management of Monmouth.com mailing system wants to let
you know that, Our antivirus software has detected a large ammount of viruses
outgoing from your email account, you may use our free anti-virus tool to clean
up your computer software.
Further details can be obtained from attached file.
For security reasons attached file is password protected. The password
is "31373".
Kind regards,
The Monmouth.com team
http://www.monmouth.com
Virus/Hoax
Please be advised that a new
virus/hoax has been making its way through out the Internet. If you should receive a
message such as the one below (with or with out attachment) please make sure to delete the
message as its not a valid message and could be a virus.
Dear user of "Monmouth.com" mailing system,
Your e-mail account will be disabled because of improper
using in next three days, if you are still wishing to use it, please, resign your account
information.
For details see the attach.
In order to read the attach you have to use the following
password: xxxx.
Sincerely,
The Monmouth.com team
http://www.monmouth.com
Email - Zip Attachments
Recently an onslaught of potent viruses with zip attachments
have been spreading havoc on the Internet. In response to these new viruses, Monmouth
Telecom has placed a temporary block on all e-mails with .zip attachments. If you receive
e-mails with .zip attachments regularly, and need us to remove the block from your
account, please send us an e-mail to support@monmouth.com and we will do that for you.
User Pages - FTP Upload Information - 5/21/03
In Monmouth Internet's ongoing effort to ensure tighter access control for our User
Web Directories , the hostname and path information will change. These changes will go
into effect Friday May 30th, 2003 . No changes need to be made
until
Friday May 30 2003.
Please click the below link for more
Information
Virtual Domain Customers - FTP Upload Information
In Monmouth Internet's ongoing effort to ensure tighter access control for our
Virtual Domain Customers, the hostname and path information will change. These changes
will go into effect Monday April 7, 2003 9:00AM. No changes need to be
made until Monday April 7, 2003
Please click the below link for
more Information
SPAM-SENTRY-SERVICE now available 3/28/02
Monmouth Internet now offers SPAM protection for our
customers.
Please checkout our new SPAM-SENTRY-SERVICE
Local Access Number Update
3/26/02
Some customers may experience intermittent busy signals due to a pending
upgrade in Monmouth Internet's line capacity. These busy signals are only temporary and
will be rectified as soon as the upgrades are completed. To see if there is a new access
number in your area please follow this link
http://www.monmouth.com/newnumbers.html
We appreciate your patience during this transition period.
New 10 Digit Dialing Effective 12/01/01
Residential and Business Customers
Starting December 1, 2001 , 7 digit dialing will no longer work as
you will need to use the *new* 10 digit dialing scheme. To place a call, the area code + phone number will have to be
dialed. Please checkout the following page for instructions on how to add the area code to
your dialup connection. http://www.monmouth.com/add-area-code.htm
New Dialup Customer
Support Hours: 11/26/01
Monmouth Internet has revised our Customer Support hours
for residential and commercial dialup users. The new hours are based on the averaged
call volume over the past 6 months which has shown to be practically non-existent on
weekends and after 8pm. We apologize for this inconvenience but we are confident in your
understanding of this matter caused by the down slide of the call volume in conjunction
with the economy.
Starting Monday 10/15/01, the new schedule will be
implemented.
Customer Support hours Monday through Friday: 8am-8pm 732-704-1200
Customer Support hours Saturday and Sunday: Closed
New Madison Access Numbers
The current Madison access number 973-295-2500 is
being deactivated on 07/27/01.
The replacement Madison access number for 973-295-2500 is 973-520-2500.
The current Madison access number 973-307-3000 is being deactivated on 07/27/01. The replacement
Madison access number for 973-307-3000 is 973-520-3000. To change
the access number, please follow the instructions at DIAL-UP
Settings . Please check with your local telephone company to make sure it is a local
call and will not incur any charges.
Monmouth Internet is NOT
responsible for any phone charges resulting from using a non-local number. Please check
with your Local Telephone Access Provider to verify that your exchange is local and there
will be no extra charge for this phone call.
New Elizabeth Access Numbers
The current Elizabeth access number 908-485-3000 is being deactivated on 07/25/01. The replacement
Elizabeth access number for 908-485-3000 is 908-943-3000.
The current Elizabeth access number 908-485-2500 is being deactivated on 07/25/01. The replacement
Elizabeth access number for 908-485-2500 is 908-943-2500. To change
the access number, please follow the instructions at DIAL-UP
Settings . Please check with your local telephone company to make sure it is a local
call and will not incur any charges.
Monmouth Internet is NOT
responsible for any phone charges resulting from using a non-local number. Please check
with your Local Telephone Access Provider to verify that your exchange is local and there
will be no extra charge for this phone call.
New Dunellen Access
Numbers
The current Dunellen access number 732-971-3000 is being deactivated on 07/25/01. The replacement Dunellen
access number for 732-971-3000 is 732-474-3000.
The current Dunellen access number 732-971-2500 is being deactivated on 07/25/01. The replacement Dunellen
access number for 732-971-2500 is 732-474-2500. To change the access number, please follow the instructions at DIAL-UP Settings . Please check with your local telephone
company to make sure it is a local call and will not incur any charges.
Monmouth Internet is NOT responsible
for any phone charges resulting from using a non-local number. Please check with your
Local Telephone Access Provider to verify that your exchange is local and there will be no
extra charge for this phone call.
New Perth Amboy Access
Numbers
The current Perth Amboy access number 732-347-3000 is being
deactivated on 04/12/01. The
replacement Perth Amboy access number for 732-347-3000 is 732-486-3000
The current Perth Amboy access number 732-347-2500 is being deactivated on 04/12/01 . The replacement Perth
Amboy access number for 732-347-2500 is 732-486-2500 . To change the access number, please follow the instructions at DIAL-UP Settings . Please check with your local telephone
company to make sure it is a local call and will not incur any charges.
Monmouth Internet is NOT
responsible for any phone charges resulting from using a non-local number. Please check
with your Local Telephone Access Provider to verify that your exchange is local and there
will be no extra charge for this phone call.
New Red Bank Access Numbers
The current Red Bank access number 732-268-3000 is being
deactivated on 11/12/00. The
replacement Red Bank access number for 732-268-3000 is 732-704-3000.
The current Red Bank access number 732-268-2500 is being deactivated on 11/12/00 . The replacement Red Bank
access number for 732-268-2500 is 732-704-2500 . To change the access number, please follow the instructions at DIAL-UP Settings . Please check with your local telephone
company to make sure it is a local call and will not incur any charges.
Monmouth Internet is NOT
responsible for any phone charges resulting from using a non-local number. Please check
with your Local Telephone Access Provider to verify that your exchange is local and there
will be no extra charge for this phone call.
New Phone Numbers 2/2/01
Monmouth Internet has new phone numbers that will be
replacing our current ones. The new phone numbers are:
Main Number
(732) 704-1000 (replacing 732-842-5366)
DialUp Tech Support
(732) 704-1200 (replacing 732-268-5366)
Dedicated Technical Support (732) 704-1400
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